If you have placed an order, you can check the status anytime by logging into our website and visiting your account. You can also email us anytime at pawpawstitches@gmail.com. Once your order is shipped, you will receive a tracking number via email.

Rush prioritizes the manufacturing of your order to ensure it is created within the given timeframe selected. 

We currently offer an rush service: 1 week creation.

You can choose rush service when creating an order.

Absolutely! You can select the number of pets and their corresponding sizes when creating an order, and we will create a unique pet portrait for you.

Yes! Our website is set up for international ordering, and international customers can pay with either a credit card or PayPal. 

Visit our Photo Guide for a detailed explanation of what we suggest for pictures, including quality, lighting, framing and focus. These are merely guidelines of what we’d prefer but we will absolutely work with whatever pictures you have if your pet has passed away. Sometimes, our craftsmen are unable to complete your order using the photos you provide. In this case, our craftsmen will contact you in time to communicate.

Simply contact us and we will be happy to answer your question.

We dedicate significant time and attention to each piece to ensure we capture all those adorable details accurately.

10-inch custom portrait creation time  - 3 weeks

The creation time of larger custom portraits will be slightly longer than that of 10 inches.

Shipping time -  1-2 weeks

We utilize all major carriers to deliver your custom creation quickly and reliably, including DHL Express, DHL eCommerce, USPS and FedEx. Once your order has shipped, a tracking link for the carrier delivering your order will be provided.

There is no shipping fee for all products!

We ship in eco-friendly multi-layered bags. The bags are white and gray with a Paw Paw Stitches logo.

We accept all major credit cards – American Express, Discover, MasterCard, and Visa. We also accept payments via PayPal.

Your credit card will be charged at the time of purchase. This is because of the custom nature of our products.

No, we do not store payment information.

Each Paw Paw Stitches is a unique creation, but if you are interested in multiple Paw Paw Stitches of the same pet or larger bulk quantities, please reach out to us at pawpawstitches@gmail.com to discuss options available!

We'll certainly do our best! Our artists are experts at recreating all sorts of fur patterns. We use a special needle felting technique to carefully apply each tuft of wool, matching your pet's unique coat as closely as possible. While some extremely complex patterns might not be 100% exact, we strive to capture your furry friend's essence as accurately as possible.

To preserve your needle felted pet portrait, we recommend the following care instructions:
- Avoid direct sunlight exposure to prevent fading.
- Refrain from pulling or tugging on the artwork.
- Keep the portrait away from liquids.
- If needed, gently groom the felt with a small comb or lightly brush with your fingers.
- Display in a location free from excessive dust or humidity.
By following these simple guidelines, your cherished pet portrait will remain a beautiful keepsake for years to come.

Each photo submitted is carefully reviewed to notice every detail of your pet. These details are artistically transferred onto your very own custom Paw Paw Stitches that captures the characteristics and likeness of your pet.

Of course! We can use part of your pet's hair to make your Paw Paw Stitches, but this requires you to send your pet's hair to our studio. We will start production as soon as possible after receiving your express delivery to ensure that you can receive your Paw Paw Stitches in the shortest time.

We understand that your pet holds a special place in your heart, and our goal at Paw Paw Stitches is to capture that essence in a plush form. It's essential to remember, though, that while our team of skilled artisans strives for the highest resemblance, a Paw Paw Stitches is a heartwarming tribute, not a carbon copy.

Please visit Refund Policy to learn more. If you have any further questions, please send an email to pawpawstitches@gmail.com and we will be happy to answer you.