退款政策

We put a lot of love into every handmade piece, but it's important to understand that it will not be an exact replica of your pet. There may be slight differences or small imperfections. Due to the custom nature of our work, we cannot offer refunds based solely on custom similarity issues. We appreciate your understanding!

However, if you receive a package with damaged packaging, please record a video while unpacking, make sure the package does not leave the recording range, and contact us at pawpawstitches@gmail.com. We will be happy to provide you with a replacement!